Our customers can return items equivalent in type to those they purchase from us providing that the product (both purchased and being returned) is electrically operated or contains electronic components. This accounts for both items bought in-store and those provided via online / mail order service. In-store services are free of charge, but costs of transport can be applied for items collected at point of home delivery (please ask for a quote if you choose this).
Brand and cost are not considered relevant factors here, but function and usage are. For example, if you purchase a brand new, top of the range treadmill to replace an outdated, budget treadmill, this will still apply, and we will still accept the exchange item.
A 28-day period from point of purchase is offered to the consumer during which they can return the equivalent waste item.
WEEE PRN: WEE/KC0136ZT
